msia8 Privacy Policy

Definitions and Scope of Application

This Privacy Policy ("Policy") is published by msia8 ("Platform", "we") and applies to all individuals ("Users", "you") who access, register for or use any services provided through the msia8.wine website and related applications.

By using our platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services.

Key Definitions

• Personal Information — any data that can be used to identify you directly or indirectly, including your name, identity card number (MyKad), email address, mobile phone number and financial details.
• Usage Data — information collected automatically when you use the platform, including log data, IP address, browser type and in-platform activity.
• Cookies — small text files stored on your device to enable certain platform functions to operate correctly.
• Processing — any operation performed on personal information, including collection, storage, use, disclosure and deletion.

Types of Information We Collect

msia8 collects personal information required to provide services that are secure, orderly and meet compliance requirements. This information is divided into two main categories.

2.1 Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport
• Malaysian identity card number (MyKad) or passport number
• Date of birth — for verification of the minimum age requirement of 21 years and above
• Email address and mobile phone number
• Your chosen password (stored in hashed form — not readable directly)
• Payment method information you register to your account
• Information you share when contacting customer support

2.2 Information Collected Automatically

• IP address and estimated location data based on IP
• Device type, operating system and browser version used
• In-platform activity records — games played, bets placed, session duration
• Technical cookie data required for core platform functions
• Access logs and transaction records for security and auditing purposes

Purposes and Legal Basis for Data Processing

We process your personal information only for legitimate purposes that are necessary for the operation of the msia8 platform. Each processing purpose has a sound legal basis under accepted data protection principles.

3.1 Service Provision

Personal information is used to create and manage your account, process deposits and withdrawals, provide access to all sections of the platform including online slots, sports betting, live casino and arcade games, and to ensure a consistent and smooth playing experience.

3.2 Identity Verification and KYC Compliance

As a platform operating under international licensing, we are required to carry out Know Your Customer (KYC) procedures. This involves verifying your identity using official documents such as your MyKad, which helps us prevent fraud, money laundering and unauthorised access.

3.3 Security and Fraud Prevention

Usage data and activity logs are analysed to detect suspicious behaviour, unauthorised access attempts and fraudulent activity. These measures are in place to protect your account and the overall integrity of the platform.

3.4 Customer Support

Records of communications with our 24/7 customer support team — whether via live chat or email — are retained to allow us to provide consistent assistance, resolve issues more quickly and improve overall service quality.

3.5 Marketing and Communications (With Consent)

Where you provide consent, we use your contact information to send promotional information, bonus notifications and service updates. You may withdraw this consent at any time through your account settings.

Disclosure of Information to Third Parties

msia8 does not sell, rent or trade your personal information to outside parties for their own marketing purposes. However, there are limited circumstances where disclosure to third parties is necessary or required.

4.1 Technology Service Providers

We work with technology providers that help operate the platform, process payments and provide technical infrastructure. All such providers are subject to strict data processing agreements and are only permitted to use your information for specified purposes.

4.2 Legal Requirements

We may be required to disclose certain information when ordered by authorities with lawful jurisdiction, such as in criminal investigations or court proceedings. In such situations, we will only disclose information to the extent required by law.

4.3 Payment Processors

Financial transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto assets such as USDT, BTC and ETH are processed through approved payment gateways. Transaction information shared is limited to what is required to complete the fund transfer only.

Data Security Measures

msia8 implements a comprehensive range of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

• 256-bit SSL encryption for all data in transit between your device and our servers
• Passwords stored in cryptographic hash form — no one can view your original password
• Two-factor authentication (2FA) available as an added security layer for your account
• 24/7 system monitoring to detect and respond to security threats
• Strict internal access controls — only specifically authorised staff may access user data
• Regular security audits and penetration testing by independent experts
• Structured incident response procedures in the event of any security breach

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% impenetrable. You are also responsible for keeping your account password confidential and not sharing it with anyone.

Data Retention Period

msia8 retains your personal information for as long as your account is active or as long as necessary to provide the requested services. Data retention periods are also determined by applicable legal obligations.

• Account registration and KYC verification information: retained for as long as the account is active and a minimum of 5 years after account closure for regulatory compliance purposes
• Financial transaction records: retained for a minimum of 7 years to meet audit and financial law requirements
• Game activity logs: retained for 2 years for dispute resolution and security analysis purposes
• Customer support communication records: retained for 3 years
• Technical cookie data: not exceeding 13 months

Once the retention period has ended and there is no longer a valid legal or business requirement, your data will be securely deleted or anonymised in accordance with established procedures.

Your Rights Regarding Personal Data

msia8 recognises and respects your rights regarding the personal information we hold. You may exercise the following rights at any time by contacting our support team.

• Right of Access — you have the right to request a copy of the personal information we hold about you
• Right of Rectification — you have the right to request correction of any information that is inaccurate or incomplete
• Right of Erasure — in certain circumstances, you have the right to request the deletion of your personal information, subject to our legal obligations
• Right to Object — you have the right to object to the processing of your information for direct marketing purposes at any time
• Right to Restrict Processing — in certain situations, you may request that we limit how we process your data
• Right to Data Portability — you have the right to receive a copy of your data in a machine-readable format

To submit any request relating to your rights, please contact the msia8 customer support team via 24/7 live chat or send an email to [email protected]. We will respond to valid requests within a reasonable timeframe.

Use of Cookies and Tracking Technologies

msia8 uses cookies and similar technologies to ensure the platform functions correctly, improve the user experience and understand how users interact with our services.

Types of Cookies We Use

• Essential Cookies — required for basic platform functions such as secure login and session verification. These cookies cannot be disabled.
• Performance Cookies — help us understand how the platform is used so we can improve the user experience.
• Preference Cookies — allow the platform to remember your choices such as language and display settings.

You can manage cookie settings through your browser. Please note that disabling essential cookies may affect the overall functionality of the platform.

Amendments to This Privacy Policy

msia8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material amendments will be communicated to registered users via email or in-platform notifications.

The "Updated" date at the top of this page indicates when this Policy was last amended. Continued use of the platform after any amendments are published is considered your acceptance of the latest version of the Privacy Policy.

We encourage you to review this page periodically. If you do not agree with any amendments, you may contact us to request account closure before the changes take effect.

Contact Us Regarding Privacy

If you have any questions, concerns or complaints relating to this Privacy Policy or the way we handle your personal information, please contact the msia8 customer service team. We are always ready to assist you in Malay and English.

• Live Chat — available 24/7 via the msia8 platform
• Email — [email protected]

We are committed to addressing any privacy-related requests or complaints thoroughly and within a reasonable timeframe.